01Introduction
Agency Gen-Z ("we", "us") respects your privacy. This Privacy Policy explains what information we collect when you visit agencygenz.com or use our services, how we use it, and the choices you have. By using our website or services, you agree to this policy.
02Information We Collect
Depending on how you use our website and services, we may collect:
- Contact details: name, phone number, email address, business name and address when you fill in our contact form, place an order, checkout, or message us.
- Order and project information: the service or product ordered, project requirements, files, logos and content you provide, payment reference and transaction details (we do not store full card or mobile banking PINs).
- Account information: login details and activity if you create a customer or member account.
- Chat messages: messages you send through our website chatbot or live chat.
- Technical data: IP address, browser and device type, pages visited, referring page and approximate location, collected through cookies and analytics tools.
03How We Use Your Information
- To respond to your enquiries and provide the services and products you order
- To process orders, invoices and payments, and to deliver and support your project
- To manage your account and communicate about progress, updates, renewals and support
- To improve our website, services and customer experience
- To send offers or updates about our services, only where you have agreed or contacted us (you can opt out anytime)
- To prevent fraud, abuse and security issues, and to comply with legal obligations
04Cookies & Similar Technologies
We use cookies and browser storage to keep the website working, remember your preferences and understand how visitors use the site. We may also use analytics and advertising tools (such as Google Analytics, Meta Pixel or Google Tag Manager) when enabled. You can accept or decline non-essential cookies through our cookie notice where shown, and you can block or delete cookies in your browser settings. Blocking some cookies may affect parts of the website.
05Sharing of Information
We do not sell your personal information. We share it only when necessary:
- With service providers who help us operate (hosting, domain registrars, email and SMS providers, payment gateways, analytics tools) and only for the purpose of serving you
- With team members or freelancers working on your project, under confidentiality
- When required by law, court order or a lawful request from authorities
- To protect our rights, safety, users or to investigate fraud or misuse
- In case of a business transfer, where data may transfer to the new owner under this policy
06Third-Party Services & Links
Our website uses third-party resources such as Google Fonts and Font Awesome, and may link to external sites or social media. These services have their own privacy practices, and we are not responsible for their content or policies.
07Data Security
We use reasonable technical and organizational measures to protect your information from loss, misuse and unauthorized access. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. Please keep your passwords confidential.
08Data Retention
We keep your information only as long as needed to provide services, keep business and accounting records, resolve disputes and meet legal requirements. When it is no longer needed, we delete or anonymize it.
09Your Rights & Choices
You may request to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information (subject to legal and accounting obligations)
- Opt out of marketing messages at any time
To make a request, email info@agencygenz.com. We may need to verify your identity first.
10Client Project Data
Files, content, customer data and credentials you give us for a project are used only to deliver that project. You remain responsible for having the right to share this data with us, and for complying with privacy laws that apply to your own business and your own customers.
11Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
12Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always on this page with the "Last updated" date shown at the top. Please review it regularly.
13Contact Us
Questions about privacy? Email info@agencygenz.com or call +880 1995175495. Agency Gen-Z, Sylhet, Bangladesh.